Terms and Conditions
Effective Date:4/19/2025
Welcome to Prism Core Solution, LLC. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms. You must not misuse the site, introduce viruses, or attempt unauthorized access to any part of our platform.
2. Product Information
We strive to display accurate product descriptions, images, and pricing. However, we do not guarantee that all information is always up to date or error-free. All products are handmade and may vary slightly in appearance or scent from what is shown.
3. Pricing and Payment
4. Shipping & Delivery
We ship orders within the United States using standard delivery services. Free Shippin available and estimated delivery times are provided at checkout. Prism Core Solution, LLC is not responsible for delays or lost packages after your order is handed off to the carrier.
5. Returns & Refunds
All sales are final due to the nature of our products. If your order arrives damaged or incorrect, please contact us within 7 days of delivery at support@prismcoresolutionllc.com, and we will do our best to resolve the issue.
6. Intellectual Property
All content on this website—including product designs, images, logos, and text—is the property of Prism Core Solution, LLC and may not be copied or reused without written permission.
7. Limitation of Liability
Prism Core Solution, LLC is not liable for any direct, indirect, or incidental damages that may result from the use or misuse of our website or products, including but not limited to allergic reactions or candle misuse.
8. Privacy Policy
Your use of our site is also governed by our Privacy Policy, which explains how we collect and protect your personal data. Please read it for more details.
9. Changes to These Terms
We may update these Terms and Conditions at any time. Updates will be posted on this page with a new effective date. Continued use of the site means you accept any changes.
10. Contact Us
If you have questions about these Terms and Conditions, please contact us at:
Email: support@prismcoresolutionllc.com
Business Name: Prism Core Solution, LLC
Return Policy
Prism Core Solution, LLC
Effective Date: 4/19/2025
At Prism Core Solution, LLC, we take pride in handcrafting each candle with care and love. Due to the nature of our products, we have a final sale policy with limited exceptions. Please review the details below before making a purchase.
All Sales Are Final
We do not accept returns, refunds, or exchanges for change of mind or scent preference. All items are final sale.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, we’re happy to make it right. To qualify for a replacement or store credit:
We will review your request and offer a suitable resolution (replacement, store credit, or partial refund) based on the issue.
Shipping Costs
If a return is approved due to an error on our part, we will cover any applicable return shipping fees.
Candle Care Disclaimer
We are not responsible for damage caused by improper candle use (e.g., burning unattended, incorrect wick trimming, etc.). Please follow all safety instructions provided with your product.
Need Help?
If you have questions about your order or our return policy, please reach out to:
Email: support@prismcoresolutionllc.com
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